We build AI systems that do real operational work.

Undo Labs was founded in 2023. We design and build applied AI for the work behind service and sales teams: phones, lists, research, and paperwork.

What we work on

  • Voice agents for inbound and after-hours calls
  • Emergency call screening and escalation
  • Outbound prospecting and contact discovery
  • Structured data extraction from calls, documents, and the web
  • Workflow automation and systems integration
  • Internal AI tools for operations teams

How an engagement runs

  1. Map the workflow. We learn how the work happens today, where it breaks, and what a good result looks like.
  2. Build it against test cases. We write realistic scenarios first, including the failure cases, and build until the system handles them. You see it working on those scenarios before it handles real customers.
  3. Pilot with guardrails. Limited scope, human review, spending caps, and an off switch.
  4. Run and maintain it. Monitoring, updates when vendors and models change, and a clear record of what the system did.

What we'll claim, and what we won't

This site shows customer names, testimonials, or results only when they're real and we have written permission to share them. Every system and demo is labeled live, pilot, prototype, demo, or concept, and we don't call a demo a deployed system.

Right now that means you'll see two prototypes and working demos built from their code. As pilots go live and clients agree to be named, you'll see that here too.

What we build with

We pick tools per project and keep them swappable. Our systems in development are built or designed around:

  • Python and SQLite for pipelines and backends (in use)
  • Claude and other large language models for extraction and judgment (planned)
  • Vapi or Retell for voice and telephony (planned)
  • Twilio for number lookup and messaging (planned)
  • Cloudflare and Oracle Cloud for hosting this site

Talk to us

If there's a workflow you'd like to see automated, we'll walk you through what we've built and give you an honest view of what would work for yours.

Request a demo